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I found myself quite stricken by FrameMaker’s rendering of this text:

Dangers of Kerning

Fortunately, it only appears in FrameMaker (chalk it up as yet another of Frame’s endearing qualities I suppose) and does not appear in either of the output formats I generate.

It reminded me of something similar back at HP…it turns out that when the online Help was printed, and when printed only, the same unfortunate kerning calamity appeared. Back then, this came to me through our support channel. A customer didn’t so much as complain about it, as mention it to our support rep when calling about another issue. She of course, had to check it out herself. Soon thereafter, I heard about it.

Well, can you guess how many times one writes “click” in a software manual????